Privacy Policy

The controller of your personal data is:

Under the GDPR, the controller is the legal entity that determines the purposes and means of processing personal data. Article 13 of the GDPR requires that the identity and contact details of the controller be provided to the data subject.

Depending on how you interact with us, we may collect the following categories of information:

• full name (first and last name);
• telephone contact number;
• email address;
• city and/or country of origin/residence;
• details regarding the requested journey/transfer;
• pickup location and destination address;
• scheduled date and time of departure;
• type of VIP service requested (airport transfer, business summit, hourly chauffeur, private event);
• number of passengers and luggage requirements;
• transportation preferences and bespoke travel requests;
• information voluntarily communicated via our booking form, WhatsApp, telephone, or email;
• technical browsing telemetry regarding website usage, such as IP address, device type, browser specifications, and interaction data, when collected through cookies or equivalent technologies.

We may collect personal data through the following channels:

• directly from you, via our online contact and booking inquiry form;
• through Google Ads lead generation forms;
• via WhatsApp direct messaging;
• telephonically during booking coordination calls;
• via email correspondence;
• through formal quotation or booking requests;
• through cookies, analytics instruments, and advertising technologies;
• via other communication channels through which you voluntarily contact us.

For data collected directly from the data subject, the GDPR mandates informing the individual regarding processing purposes, legal grounds, recipients, and retention periods.

Personal data may be processed for the following legitimate purposes:

• responding to inquiries and chauffeur transport requests;
• providing customized pricing quotes and fleet availability;
• verifying vehicle and professional driver schedules;
• organizing, coordinating, and executing premium passenger transport services;
• confirming reservations and issuing detailed itinerary confirmations;
• contacting individuals who have requested to be contacted;
• communicating operational changes regarding journeys or services;
• managing contractual and commercial relations with private and corporate clients;
• issuing statutory tax invoices, receipts, and accounting records under Romanian legislation;
• resolving client queries, feedback, or dispute procedures;
• preventing fraudulent activities and unauthorized service usage;
• optimizing website performance, user journeys, and premium service quality;
• measuring and refining advertising campaign effectiveness;
• complying with applicable statutory legal, tax, and accounting duties.

Data gathered through Google Ads lead forms is utilized exclusively to respond to your specific request and initiate contact regarding the private transport service you indicated.

Depending on context, data processing relies on the following lawful bases set out under Article 6 of the GDPR:

• Pre-contractual measures (Art. 6(1)(b) GDPR) – when you request information, fleet availability, custom pricing, or place an inquiry.
• Performance of a contract (Art. 6(1)(b) GDPR) – when you contract or receive chauffeur transport services from Radu VIP Transport.
• Compliance with a legal obligation (Art. 6(1)(c) GDPR) – for statutory invoicing, bookkeeping records, tax disclosures, and official regulatory duties.
• Legitimate interests (Art. 6(1)(f) GDPR) – for operational safety, fraud prevention, administrative efficiency, and continuous elevation of service excellence.
• Consent (Art. 6(1)(a) GDPR) – where explicitly mandated by law, such as for non-essential tracking cookies or opt-in marketing newsletters.

The GDPR dictates that privacy policies clearly delineate the legal basis governing each category of processing activity.

We may deploy Google Ads lead extension forms. In such instances, users may submit contact credentials such as name, email address, and phone number directly within Google's interface.

Following transmission, this information is made available to Radu VIP Transport solely to respond to your booking inquiry and coordinate your ride.

Google requires advertisers using lead forms to maintain an active privacy policy and adhere strictly to personal data protection regulations.

Google processes certain data subject to its own privacy agreements and standards. For comprehensive details on Google's data handling practices, please consult the official Google Privacy Policy.

If you choose to communicate with our concierge via WhatsApp or alternative messaging platforms, the metadata and chat data transmitted may also be processed by the respective service provider under their independent privacy terms.

Radu VIP Transport uses information received via these channels exclusively to handle your transport requests and coordinate logistics, as permitted under governing legislation.

We never sell, monetize, or trade your personal information.

To the extent strictly indispensable for delivering our services and meeting statutory compliance, data may be shared with:

• IT hosting, web infrastructure, and cloud service providers;
• secure transactional email delivery services (such as Resend);
• telecommunications and electronic messaging platforms;
• Google, in connection with Google Ads, Google Analytics, and administrative tools;
• licensed external bookkeeping and accounting partners;
• reputable legal or fiscal advisers;
• public authorities and state enforcement agencies, solely when mandated by statutory law;
• operational affiliates indispensable for fulfilling specialized itinerary requirements.

Data processors acting on behalf of the controller receive only the minimum data required for their specific assignment and remain bound by stringent confidentiality guarantees.

Select technological providers (including Google and cloud/email delivery systems) may store or process data on servers located outside the European Economic Area (EEA).

In all such events, data transfers are conducted in strict compliance with GDPR-mandated safeguards, including:

• European Commission adequacy decisions (such as the EU-US Data Privacy Framework);
• Standard Contractual Clauses (SCCs) endorsed by the European Commission;
• supplementary organizational and technical measures, including end-to-end encryption.

The GDPR stipulates that data subjects must be transparently informed of international transfers and the specific protective mechanisms deployed.

Personal data is retained exclusively for the duration necessary to accomplish the purposes for which it was gathered, or as mandated by applicable statutory provisions.

Indicative retention schedules:

• General inquiries and quotes without contract finalization: retained for up to 12 months following the last interaction;
• Client and completed journey telemetry: for the duration of the contractual engagement and subsequently as necessary to fulfill statutory obligations;
• Tax, fiscal, and accounting records: retained according to statutory Romanian fiscal archiving legislation (typically 5 to 10 years);
• Information required for legal claims and dispute resolution: until the expiry of relevant statutory limitation periods;
• Data processed exclusively on consent: until consent is revoked, provided no overriding statutory obligation applies.

Radu VIP Transport implements rigorous and proportionate technical and organizational safeguards designed to protect personal data from:

• unauthorized access, disclosure, or interception;
• accidental destruction or loss;
• unauthorized tampering or alterations;
• any other form of unlawful processing.

All digital web transmissions are protected using current cryptographic standards (HTTPS / TLS). Access to personal data is restricted strictly to verified personnel and contractors who require access for operational service execution.

Under the General Data Protection Regulation (GDPR), you hold enforceable privacy entitlements:

To exercise any of these rights, contact us directly via email at: radu.vip.transport@gmail.com.

Security Note: To safeguard your privacy, we may request supplemental verification to confirm your identity before processing the request.

If you believe your rights under the GDPR have been infringed or that personal data has been handled in breach of statutory data protection legislation, you are entitled to file a complaint with the Romanian competent supervisory authority:

Lodging a complaint with the supervisory authority does not restrict your statutory right to pursue legal proceedings before judicial courts.

Our website utilizes cookies essential for operational stability and, where applicable, analytical and advertising cookies to assess audience engagement and digital campaign performance.

To the extent non-essential tracking cookies requiring consent under ePrivacy and GDPR are deployed, they are initialized solely upon your prior consent.

Key categories of tracking technologies deployed include:

• Strictly Necessary Cookies: required for responsive layouts, navigation security, and language session memory;
• Analytical Cookies (e.g., Google Analytics): provide aggregated telemetry regarding page traffic to improve our offerings;
• Advertising & Conversion Cookies (e.g., Google Ads): measure lead submissions and ad conversion efficacy.

You can manage, restrict, or purge stored cookies at any moment via your web browser's privacy settings.

We do not utilize contact information submitted through booking requests to dispatch unsolicited promotions, newsletters, or automated advertising without valid legal consent.

Should promotional communications be made available on a voluntary opt-in basis in the future, every subscriber will retain the ability to unsubscribe instantly and without cost.

Radu VIP Transport services are not designed for or targeted towards minors, and we do not knowingly collect personal data from children for promotional purposes.

Whenever a journey entails transporting a minor (such as family transfers or educational itineraries), relevant data is handled strictly with the knowledge and authorization of the parent, guardian, or sponsoring legal entity.

Radu VIP Transport does not subject personal data submitted through our booking portals to automated decision-making processes that generate legal effects or similarly significant ramifications.

Every booking inquiry is reviewed and coordinated directly by our human concierge team. Google may employ machine learning algorithms to optimize ad bidding subject to its own privacy documentation.

This Privacy Policy may be revised periodically whenever:

• transportation and concierge services are expanded or modified;
• new technological platforms, dispatch integrations, or vendors are onboarded;
• operational data processing mechanisms undergo updates;
• relevant statutory laws or regulatory guidance are updated.

The revised document will be published directly on this page, accompanied by the updated revision date shown in the header.